A checklist helps people remember important steps in a repeatable task. It is most useful at points where omissions are common or costly. It should support judgement rather than pretend every situation is identical. Observe the process and identify the minimum checks required for a satisfactory result. Put them in a sensible sequence and use clear action words. Assign responsibility for the checklist and explain what to do when a check fails. Test it during real work before treating it as complete. For packing an order, checks might cover item identity, quantity, condition, and destination. A tick without an actual inspection provides little value. Revise the list when staff discover an ambiguity, but preserve a clear version so everyone follows the same process. Practice: Create a five-step checklist for a harmless routine task. Ask another person to follow it and note where extra explanation was needed.